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North Harrow Florist – Online Flower Delivery Terms & Conditions

Welcome to North Harrow Florist Online Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the North Harrow Florist website and apply to all online flower delivery purchases made by customers in North Harrow and its surrounding areas. Please read these Terms carefully before placing your order. By ordering via our website, you confirm acceptance of these Terms and agree to be bound by them.

1. About North Harrow Florist and Scope of Service

North Harrow Florist operates as an online retailer specialising in the creation, sale, and delivery of fresh flowers and related gifts. Services are made available to residents of North Harrow and nearby locations through our e-commerce platform. These Terms apply to all transactions completed through our website regardless of the destination within the specified service area.

2. Order Process

Order Placement: To purchase flowers or gifts from North Harrow Florist, customers must select their desired product(s), add them to the basket, and follow the prompts to check out. Before submission, you will be able to review and amend your order. Once you submit an order, you are making an offer to purchase the selected item(s) subject to these Terms.

Order Confirmation: Upon receiving your order, we will send an automated confirmation acknowledging your request. This email does not signify acceptance of your order. Acceptance occurs when your order is dispatched and you are notified accordingly.

Product Availability: All products are subject to availability. In exceptional cases where a product is out of stock or unavailable, we reserve the right to substitute items with those of equal or greater value and quality. We will notify you whenever a significant substitution is made. If you are not satisfied with the substitute, you may cancel the order before dispatch for a full refund.

Order Amendments: Should you wish to make changes after submitting your order, please contact us as soon as possible. Amendments can only be made before your order has been processed for delivery.

3. Payments

Pricing: All prices displayed on the North Harrow Florist website are in British Pounds Sterling (GBP) and are inclusive of applicable VAT unless otherwise stated. Delivery charges are calculated at checkout and added to the total order value.

Payment Methods: We accept a variety of payment methods to ensure a secure and convenient shopping experience. Accepted methods may include credit and debit card payments, and other online payment gateways as specified at checkout. Payment must be received in full before your order is processed and dispatched.

Payment Security: Payment processing is managed by trusted third-party payment providers. North Harrow Florist does not store or retain your payment card information on our servers. Your payment and personal details are handled securely in accordance with relevant laws and regulations.

4. Delivery Information

Service Area: We offer flower delivery throughout North Harrow and the surrounding areas. It is the customer's responsibility to ensure the delivery address provided is accurate and accessible. Orders delivered outside of our core delivery zones may be subject to extended delivery timeframes or additional fees. You will be notified of any such changes before your order is confirmed.

Delivery Timing: We aim to deliver your order on the specified date chosen at checkout. While every effort is made to meet your delivery preferences, timing cannot be guaranteed, especially during peak periods, or due to factors outside our control (e.g., adverse weather, access restrictions). Delays caused by such factors do not entitle the customer to a refund unless the product is deemed undelivered or returned.

Failed Deliveries: If no one is present at the designated address at the time of delivery, we may attempt to leave the goods with a neighbour or in a safe location. If this is not possible, a delivery attempt card will be left, and a redelivery may be arranged at your cost.

5. Cancellations and Refunds

Cancellation Policy: Should you wish to cancel your order, please notify us as soon as possible. Orders can be cancelled for a full refund provided the request is made prior to the commencement of order processing or preparation. Once preparation has begun, or the order has been dispatched, it may not be possible to cancel or refund in full, particularly for bespoke or perishable items.

Refunds: Refunds are processed using the original payment method. In the event of a cancellation eligible for refund, we will process the refund promptly, usually within 3-5 business days. Partial refunds may be offered for orders cancelled after partial preparation.

Defective or Damaged Goods: If your order arrives in an unsatisfactory condition due to damage or defect, please contact us within 24 hours of receipt with photographs and a description of the issue. We will arrange for a replacement or refund according to your preference and our assessment of the situation.

Non-Delivery: If your order is not delivered on the scheduled date, and the failure is not due to incorrect information or non-availability at the address, please notify us promptly so we can investigate and provide an appropriate remedy, which may include replacement or refund.

6. Quality and Product Descriptions

We are committed to providing fresh, high-quality flowers and gifts. While every effort is made to ensure that products match the images and descriptions on our website, variations in colour, size, or variety may occur due to seasonal availability or supply constraints. These variations do not constitute a defect or grounds for compensation unless the product is not fit for its intended purpose.

Certain flowers and foliage may be substituted with similar alternatives to maintain the overall style, value, and appearance of the arrangement. Any significant changes will be communicated prior to dispatch whenever possible.

7. Your Personal Information

Your privacy is important to us. Any personal data collected during the order process will be processed and stored in accordance with our privacy policy and relevant data protection legislation. Information is used only for the purpose of fulfilling your order and providing customer service related to flower delivery in North Harrow and surrounding areas.

8. Liability

Limitation of Liability: To the fullest extent permitted by law, North Harrow Florist will not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services. Our liability in respect of any single order will be limited to the price paid for the goods ordered.

Force Majeure: We are not responsible for failure or delay in fulfilling our obligations where such failure or delay results from events or circumstances beyond our reasonable control, including but not limited to strikes, natural disasters, governmental actions, or failures of suppliers.

9. Intellectual Property

All website contents, including product images, descriptions, logos, and branding, are the exclusive property of North Harrow Florist or its licensors, and are protected by applicable copyright and trademark laws. You may not use, reproduce, or distribute any content from our website without prior written permission.

10. Third Party Services

Our website may display information about third-party products or services, but this does not imply endorsement. We are not responsible for the content or reliability of external sites or services linked from our website.

11. Amendments to Terms

North Harrow Florist reserves the right to update these Terms & Conditions from time to time to reflect changes in legal requirements, business practices, or the introduction of new features. The version applicable to your order is the version displayed at the time you submit your purchase. We recommend reviewing this page regularly for updates.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising in relation to these Terms, or the use of North Harrow Florist's online flower delivery services, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact and Customer Support

If you have questions about these Terms, or require assistance with an order, please use the contact form provided on our website or refer to our customer service information. Our team is committed to assisting customers across North Harrow and the surrounding areas with all aspects of flower delivery and online ordering.

14. Applicability

These Terms & Conditions apply to all online customers of North Harrow Florist, regardless of whether the delivery address is within North Harrow or an adjacent area. By placing an order, you acknowledge and accept these Terms as the basis for the sale and delivery of flowers and gifts by North Harrow Florist.

Thank you for choosing North Harrow Florist for your flower delivery needs in North Harrow and beyond. We are committed to providing you with beautiful arrangements and exceptional service throughout your ordering experience.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in North Harrow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near North Harrow.

For assistance with orders, returns or account queries, please fill out the Contact Us form.

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Company name: North Harrow Florist
Opening Hours: Monday to Sunday, 00:00-24:00
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E-mail: [email protected]
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Description: Read the online flower delivery Terms & Conditions for North Harrow Florist. Learn about our order process, payment, cancellations, liability, and legal information for customers in North Harrow and nearby areas.
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