Returns, Refunds and Complaints Policy

Our Fresh Flowers Guarantee in North Harrow

At North Harrow Florist, we are dedicated to delivering only the finest and freshest flowers to homes and businesses throughout North Harrow. Our fresh flowers guarantee means every bouquet is hand-arranged with care and delivered in peak condition. As your trusted local florist, your experience and satisfaction are at the heart of what we do.

Damaged-on-Arrival Policy

We take great pride in careful packaging and reliable delivery. However, should your flowers arrive damaged or not as described, please let us know as soon as possible upon receipt. Contact us within 24 hours of delivery with a brief description and photographic evidence of the issue, so we can promptly investigate and assist you. Timely notifications help us resolve concerns quickly and prevent future issues.

Freshness Window and Quality Assurance

North Harrow Florist guarantees the freshness of our flowers for a minimum of 5 days from the day of delivery, provided they are cared for according to our instructions. We source directly from trusted growers to ensure all blooms are fresh and vibrant. If your flowers do not remain fresh within this window, contact us immediately so that we can review your concern and provide support where needed.

Refunds & Replacements

Your satisfaction is important to us. If you receive flowers that fall short of our freshness guarantee, were damaged on arrival, or are incorrect, we offer the following options:

• Replacement: We can re-deliver a new arrangement as soon as possible, at no extra cost to you.
• Refund: If you prefer, you may request a full or partial refund, depending on the nature of the issue.

Please note, eligibility for refunds and replacements is determined on a case-by-case basis following assessment and may require a return or photo evidence of the problem. Claims for refund or replacement must be submitted within 24 hours of delivery for damaged items and within the 5-day freshness window for non-lasting blooms.

Complaints Process

We value feedback from our customers and treat every complaint seriously. If you are unhappy with our service or products, please contact us directly. Provide your order details and a clear description of the issue you’ve experienced. Our team will acknowledge your complaint within 2 working days and aim to resolve it within 7 working days. Where necessary, we will communicate further to ensure the best possible outcome for you.

Trusted by North Harrow Households & Businesses

North Harrow Florist is proud to serve the local community with reliable, friendly service. We have built our reputation by consistently delivering fresh, beautiful arrangements and giving personal attention to every customer’s needs. Thank you for choosing us as your local North Harrow florist.

Should you have any concerns or queries regarding your order, please get in touch and our team will be happy to help.